*Please call ahead of arrival as Cascades Indoor Waterpark may be closed due to occupancy. 800.955.2754. Thank you!

Frequently Asked Questions

Accessibility

We strive to accommodate any guest. Check out our waterpark on the New York State Inclusive Recreation Resource Database for more information.

Admission

Reservations are highly recommended to control maximum occupancy. Reservation check-in is handled at the Arcade Counter at the entrance of the Waterpark.

View the Hours for more information on operating times.
Please see Pricing and Admission page for price breakdowns.

Advertising

There are many advertising opportunities in the waterpark. For details on advertising with us, please contact our Indoor Waterpark Manager at 800-955-2754. Press 8 and follow prompts to ext. 6456.

Arcade (Starlight Arcade)

Starlight Arcade is 2000 square feet of arcade glory. The arcade is not exclusive to resort guests and will be open to the general public during operating hours. Tokens are 4 for $1.00 and various prizes will be granted for ticket winners.

ATM

There is an ATM available for use in the lobby.

Big Bear Falls

This feature includes a 500-gallon deluge bucket, two slides, and many spray features for your family to douse each other with water.

Birthdays

Cascades Waterpark does offer birthday parties. See the birthday section for package pricing and call our Group Sales Manager for reservations at 800-955-2754. Press 8 and follow prompts to ext. 6321.

Bathrooms

Bathrooms are available on the upper deck at the end of the water park, and in Starlight Arcade located along the back wall

Beverages

A full line of non-alcoholic and adult beverages are available from Edgewater Café. Food and drink must be purchased within the waterpark and not brought from outside.

Buzzer

Every 20 minutes a loud buzzer sounds to signal the beginning of the waves in the wave pool.

Casts

Soft Casts are permitted in the Waterpark. No hard casts are allowed. Guests with soft casts may only ride Rapids 5 on a single tube.

Changing Rooms

Men’s and Women’s changing rooms are available near the waterfall feature of the wave pool. The changing rooms are unisex and located at the back of the locker room area. There are also changing rooms with showers in the back of either the Men’s or Women’s bathrooms.

Corporate Events

Cascades encourages you to book your next corporate event with Hope Lake Lodge. We are willing to work with you and our sales team on any aspect of your event that you would like to have in the waterpark. Please contact an Indoor Waterpark Manager at 800-955-2754. Follow prompts to ext. 6456.

Cove

This pool features two basketball hoops and four basketballs with a waterfall feature.

Donations

We try to fill donation request as much as possible but there are times when we are not able to. For further information contact us.

Entrance

Use the Aquaporch double doors going into the Arcade.

Extractors, Swim Suit

Each waterpark bathroom features a swimsuit extractor. This device quickly removes the water from your bathing suit. Its purpose is to extend the life of your suit by removing all the chlorinated water. It also keeps the rest of your luggage dry while traveling.

Family Reunions

We want your family to visit here! There are a variety of ski, splash, and stay packages available for you when booking your family reunion. To book your reunion, contact a Catering Sales Specialist at 800-955-2754.

First Aid

Our first aid station is located on the upper deck before the bathrooms. Please find a lifeguard for immediate first aid assistance.

Food

No outside food and beverage is allowed in the waterpark. Edgewater Café is located in the waterpark and offers a full line of delicious meals and snacks. Room service from the Acorn Grill is also available.

Fundraising

Charities can hold fundraising events in the waterpark during certain times of the year. Contact a Sales Professional at 800-955-2754 for more information.

Getting Here

Visit the Getting Here page for detailed address and driving instructions. We are located at 2177 Clute Road Virgil NY 13045.

Glass

Glass is strictly prohibited from the waterpark for safety purposes.

Groups

We offer special group rates to school field trips, sports banquets, scout groups, church groups, and more. Call for more information.

Hours

Please visit the hours of operation page for Waterpark & Arcade hours. During periods of low occupancy the waterpark opens later and closes earlier than during peak seasons. Please ask any employee about the closing hours of the waterpark prior to your stay or once you arrive.

Hot Tub

Hot Springs Spa is the perfect place to relax while at Cascades waterpark. The spa is both indoors and outside! The outside section offers a stunning view of the lobby silhouetted by Virgil Mountain and the Greek Peak slopes.

Guests under 13 years of age are not permitted in the hot tub.

**Weather permitting: the outdoor pool and hot tub will close during extreme weather conditions.  Rapids 4&5 will close during thunderstorms.

Lockers

Your guest room key does not work on lockers. Separate wristbands allow access and may be purchased from the Arcade Counter. A small locker costs $5, and a large lockers costs $8. The locker is good for one day only and expires at the closing of the waterpark.

Lifejackets

Lifejackets are available free of charge near the beach front of Whitewater Wave Pool. Personal lifejackets may be used at Cascades if they are US coast guard approved.

Lifeguards

The lifeguards are there to help you. They are trained through Jeff Ellis and Associates. The lifeguards will ensure that your stay with us is safe.

Little Bear Falls

This pool is 1 foot deep and features a pink slide that toddlers and young children will love.

Maximum Occupancy

In order to ensure guest safety, we abide by a strict maximum occupancy. Please make a reservation to help us control our numbers!

Northwoods Outdoor Pool

This pool is 3-4 feet deep and is heated year round! Enjoy views of Virgil Mountain while swimming outside during a snow flurry.

Park Rentals

We offer private park rentals during our non-operational hours. Ideas for events include: after prom parties, youth ministry overnights, after graduation parties, and corporate events.

Parking

Parking is through valet (available during peak season) or anywhere on the side of the hotel. Access is through Starlight Arcade, whether on the side entrance or through the lodge entrance. Day pass guests will park along the side of the resort near the Arcade double doors that exit onto the Aquaporch. Follow the footsteps!

Payment

The following forms of payment are accepted: cash, Visa, MasterCard, American Express, and Discover. Cashier checks may be used by groups and birthday parties and must be received on the day of the event.

Rapids Ride Restrictions

Read the Rapids slide rules page for more information.

Reservations

Reservations are highly recommended to ensure maximum occupancy is controlled. If we are over capacity, we cannot allow further admissions. Payment will be taken in full at the time of reservation. Payment is non-transferrable and non-refundable, however “rain checks” valid for one year can be granted.

Shuttle

A shuttle operates during the winter months to transport guests throughout the resort.

Smoking

Smoking is permitted in a designated smoking area just outside of the waterpark. Exit the hotel from the second floor just by the elevators. Take a left and you’ll see the signs for the smoking area under the porch. Thank you for your kind consideration of our guest’s families by using this area only for smoking.

Spectators

Spectators are permitted in the waterpark at a $15/person charge

Supervision

Children under 48” are required to be within arms distance from a responsible adult (18+) at all times. Children under the age of 13 years old must be accompanied by a responsible adult (18+).

Swimwear

Proper swimwear is required. No cut offs jeans. No shorts with metal clasps. No full length pants.

Temperature

The air and water temperature is 84 Degrees, all year long.

Towels

Bringing your own towel is recommended. 1 complimentary towel per guest will be issued at the Arcade Counter upon check-in to the waterpark. Additional towels are available at the Arcade Counter at the cost of $1 per towel. Used towels are returned in the blue bins located near the entrance of the waterpark.

Toys

There are no outside toys allowed in the waterpark as well as all inflatables including floaties, swimmies, water wings, kickboards, and inflatable tubes.

Tubes

Clear tubes are available for use in Whitewater Wavepool. We have single and double green tubes for Rapids 5. All tubes are free of charge.

Water Quality

The water quality is monitored electronically and checked by hand many times during open hours. We have chlorinated water, huge sand filters, and UV light sanitizers on all of our pool systems.

Whitewater Wavepool

The wavepool offers three types of waves. Diamond, rolling, and extended rolling waves. The waves are on for 15 minute intervals and then rest for 5 minutes.

Wristbands

Wristbands must be worn at all times while in the waterpark.  They are non-transferable and not for resale. If your wristband breaks, return it to the front desk for a replacement. Anyone present without a wristband will be asked to leave.

 

Spectators will be issued a wristband that will look different from full access waterpark wristbands.